Cancellation and Return Policy

How to make a return or exchange request?
We are happy to accept returns or exchanges of eligible item(s) purchased on our website within 7 (seven) days from the date the order is delivered, provided that:

● The product is unused, unwashed, and unworn
● The product is in resealable condition
● Original tags, packaging, and receipts are intact

You can raise a return or exchange request directly on our website by logging into the ‘My Account’ section and selecting the relevant order or product.

*Important Notes on Sale Items, Accessories & Eligibility*

● Garments purchased during seasonal sales or discount sales are NOT eligible for return.

• Only exchange or size change requests will be accepted for sale items, subject to stock availability.

● Accessories are strictly no return and no exchange, due to the nature and hygiene sensitivity of the product.
● Refunds are not applicable on sale items under any circumstances.

 

Return & Exchange Handling Fee
● A flat ₹100 return / exchange handling fee is applicable on all approved return or exchange requests.
● This fee covers reverse logistics, quality checks, and operational handling.
● The ₹100 fee will be deducted from the refund amount, or
● Collected separately in case of an exchange or size change request.

 

Return / Exchange Process

1. Once your return or exchange request is raised, our team will review and authorize it.
2. After approval, we will arrange a reverse pickup from your address.
3. Upon receiving the product at our warehouse (our treasure chest), the item will undergo a quality check.
4. If the product passes the quality check, your refund or exchange request will be processed accordingly.
5. You will receive email updates at every stage of the process.

 

Items Not Eligible for Return or Exchange

Customers shall not be entitled to a return, exchange, or refund in the following cases:
1. Used, washed, altered, or laundered products.
2. Products without original tags, labels, or original packaging.
3. Accessories (no return, no exchange).
4. Final sale or discounted seasonal sale items (exchange or size change only).
5. Requests raised after 7 days from the date of delivery.
6. Products that fail the quality inspection upon return.

 

Hygiene & Quality Disclaimer

For hygiene reasons, all returned or exchanged products must be unused and unwashed, with tags intact and original packaging included. Any deviation will result in rejection of the request.

 

Shipping & Processing Timeline
Due to operational constraints, including COVID-19 related delays, it may take 7–10 business days for returned products to reach our warehouse after pickup.

 

Refund Policy

When will I receive my refund?

Once we receive your returned shipment, we will:
1. Confirm receipt via email.
2. Conduct a quality check.
3. Process your refund or exchange after approval.

Refunds will be initiated within 15 (fifteen) business days after the product passes the quality check.
Please note:
● Delivery or shipping fees are non-refundable
● The ₹100 return / exchange handling fee will be adjusted accordingly

 

Refund Method
● Card Payments. Refunds will be credited back to the original card used for payment.
● Cash on Delivery (COD). Refunds will be processed via bank transfer only.
For COD refunds, please share your bank details via:
● Email. info@arsya.in
● WhatsApp. +91-9792344442
Please ensure that all bank details provided are accurate. Arsya will not validate bank account details and is not responsible for refunds credited to incorrect accounts.
Even if the order was placed via COD, refunds will be issued only through bank transfer.

 

Order Cancellation Policy
An order can be cancelled only if:
● The cancellation request is made within 24 hours of placing the order, or
● The order has not yet been dispatched, whichever is later.
To cancel an order, please contact us at:
● Email. info@arsya.in
● WhatsApp / Call. +91-9792344442
Once the order is shipped, cancellation is not possible.

 

Cash on Delivery Rejection Policy

If a COD order is rejected at the time of delivery, we reserve the right to disable Cash on Delivery for future orders from the same customer.
Please note:
● We do not charge shipping fees
● In case of COD rejection, the logistics cost is borne by us
We kindly request customers to avoid rejecting COD orders unless there is an unavoidable reason. Our logistics partners will thank you. Silently. With fewer grey hairs.